Refund policy

Last Updated: September 2026.

1. 14-Day Return Window We maintain a strict 14-day return policy. You have 14 days from the date of delivery to request a return. Requests initiated after this 14-day period will be automatically denied.

2. Eligibility & Condition To be eligible for a return, the item must be in the exact condition that you received it: unworn, unused, with all original tags attached, and in its pristine original packaging. You must also provide the original receipt or proof of purchase.

3. Diminished Value & Restocking Fees

  • Standard Restocking Fee: Where legally permissible, a 20% restocking and handling fee will be deducted from your final refund amount.

  • Statutory Cooling-Off (EU/UK): If you reside in the European Union or the United Kingdom, you have a statutory right to cancel your order within 14 days without justification. In these jurisdictions, the 20% restocking fee is waived for items returned in untouched, original condition.

  • Diminished Value Deduction (Global): Regardless of your jurisdiction (including the EU and UK), Keshtay L.C. legally reserves the right to deduct from your refund for any diminished value of the goods if the item has been handled beyond what is strictly necessary to establish its nature, characteristics, and functioning. Items returned damaged, missing parts, or without original packaging will be rejected or subjected to a deduction of up to 100% of the item's value.

4. Return Shipping & RMA Process To initiate a return, you must contact us at support@keshtay.com to obtain a formal Return Merchandise Authorization (RMA) number and the designated return shipping address.

  • Customer Expense: You are strictly responsible for sourcing, purchasing, and printing your own return shipping label. Keshtay L.C. does not cover return shipping costs, customs, or duties under any circumstances (unless the item arrived critically defective).

  • Risk of Loss: The title and risk of loss for the returned item remain with you until it is physically received and scanned by our returns department. We highly recommend using a trackable shipping service and purchasing shipping insurance.

  • Unauthorized Returns: Items sent back to us without a pre-approved RMA will be refused, returned to sender at the sender's expense, or destroyed without refund.

5. Damages and Order Issues Please inspect your order immediately upon reception. If the item is defective, damaged in transit, or if you received the wrong item, you must contact us at support@keshtay.com within 48 hours of delivery. Failure to report damages within this 48-hour window releases Keshtay L.C. from liability for transit-related damage.

6. Exceptions & Non-Returnable Items The following items are strictly final sale and cannot be returned:

  • Custom products (special orders or personalized items)

  • Perishable goods, personal care goods, and hazardous materials

  • Items purchased on sale, clearance, or using a promotional discount code

  • Gift cards

7. Exchanges We do not offer direct exchanges. To ensure you receive your desired item, you must return the original item following the policy above. Once the return is accepted and processed, you may make a separate purchase for the new item.

8. Refund Processing & $KESH Cryptocurrency Payments Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds are processed within 30 business days.

  • Fiat Refunds: Processed automatically to your original payment method. Please note that it may take additional time for your bank or credit card company to post the funds.

  • $KESH & Cryptocurrency Refunds: For orders completed using $KESH or other supported cryptocurrencies, any approved refund will be calculated and issued strictly based on the exact United States Dollar (USD) fiat value of the product at the precise time of checkout. Keshtay L.C. assumes no liability for token price volatility, market fluctuations, or currency exchange rates between the time of purchase and the time of refund.

  • Network Fees: The customer is solely responsible for any blockchain network fees (gas fees) incurred during the original transaction or the refund transfer. These fees are non-refundable.