物流政策

Last Updated: September 2026

At Keshtay L.C., we partner with a global third-party fulfillment network to provide fast and reliable delivery to our customers worldwide. By placing an order with us, you agree to the following shipping, delivery, and liability terms.

1. Order Processing Time All orders are subject to a processing period before shipment. Please allow 1 to 3 business days for our third-party logistics partners to conduct order verification, quality assurance, and packaging. Order processing occurs strictly on business days (Monday through Friday, excluding major public holidays). Processing time is separate from the transit time.

2. International Shipping & Delivery Estimates We offer worldwide shipping. To optimize delivery, orders are dispatched by our trusted third-party fulfillment partners from their most efficient distribution centers based on global inventory availability and your destination.

  • Standard International Delivery: Depending on your location and the dispatch origin, orders typically arrive within 7 to 30 business days after the processing period.

  • Delivery Estimates: All provided transit times are estimates, not guarantees. Delivery times may fluctuate due to variables entirely beyond our control, including but not limited to peak seasonal demand, severe weather events, third-party warehouse delays, carrier logistical delays, and customs clearance procedures.

3. Customs, Duties, and Import Taxes (DDP) All international orders are shipped Delivered Duty Paid (DDP) to ensure a seamless delivery experience.

  • Upfront Collection: All applicable customs duties, import taxes, and value-added taxes (VAT) required by your destination country are calculated and collected directly at checkout. You will not be required to pay additional financial fees to the courier upon delivery.

  • Customs Clearance & Cooperation: While Keshtay L.C. handles the payment of these duties, your local customs authority may still require you to provide additional information (such as an identification number, tax ID, or proof of purchase) to legally clear the package.

  • Failure to Clear Customs: You are strictly responsible for promptly providing any requested information to your local customs office. If a package is abandoned, destroyed, or returned to sender because you failed to cooperate with customs requirements, Keshtay L.C. reserves the right to deduct all original shipping costs, return shipping fees, and restocking fees from any potential refund. If the package is seized or destroyed by customs due to your inaction, no refund will be issued.

4. Title and Risk of Loss (Transfer of Risk) All purchases from Keshtay L.C. are made pursuant to a shipment contract. This means that the risk of loss and title for the purchased items pass to you, the buyer, the moment our third-party fulfillment partners hand the package over to the designated shipping carrier. Keshtay L.C. is not legally liable for packages that are lost, stolen, or damaged while in the custody of the carrier, nor are we responsible for "porch piracy" once the carrier marks the package as "Delivered."

5. Address Accuracy and Undeliverable Packages The customer is entirely responsible for providing a complete and accurate shipping address at checkout.

  • If an order is delayed, lost, or returned to sender due to an incorrect, incomplete, or illegible address provided by the customer, Keshtay L.C. will not issue a refund for the shipping charges.

  • If the customer requests reshipment for a returned package, the customer will be responsible for the cost of the new shipping label.

6. Order Tracking Once your order has been dispatched from the fulfillment center, you will receive an automated shipping confirmation email containing your tracking information. Please allow up to 48 hours for the tracking portal to update with the initial scan data from the carrier.

7. Contact Information If you have any inquiries regarding your order's transit status or our shipping procedures, please contact our support team:

Keshtay L.C. (7775148)
8206 Louisiana Blvd NE, Ste A #4253, Albuquerque, New Mexico 87113, USA 📧 support@keshtay.com
📞 +1 505-537-5558 (US) | +60 11-2813 0511 (MY)