取消政策

Last Updated: September 2026

Certain products in our global store may be offered as a Subscription, a Pre-Order, or a "Try Before You Buy" option. This policy dictates the legal terms, billing authorizations, and cancellation procedures for these specialized purchase methods.

1. Subscriptions ("Subscribe & Save")

1.1. Agreement and Recurring Deliveries

By selecting a subscription option, you expressly agree to enroll in a continuous, recurring delivery program. The frequency of these deliveries is determined by the preferences you select at checkout.

1.2. Payment Authorization and Auto-Renewal

By enrolling, you authorize Keshtay L.C. and our third-party payment processors to securely vault your payment credentials. You further authorize us to automatically charge this payment method for each recurring delivery on a continuous basis. Your subscription will automatically renew for successive periods until you affirmatively cancel your enrollment.

1.3. Strict Cancellation Deadlines & Procedure You reserve the right to cancel or modify your subscription via your secure customer portal.

  • The 48-Hour Rule: To avoid being charged for your next scheduled shipment, you must execute your cancellation at least 48 hours prior to your next scheduled billing date.

  • Cancellations made after this cut-off will apply to the following billing cycle, and the current order will be processed and shipped as scheduled.

1.4. Returns and Refunds for Subscriptions

Canceling a subscription only revokes authorization for future billing; it does not automatically trigger a refund for orders that have already been billed or processed. You retain the right to request a refund for a delivered subscription order within 14 days of receiving it, provided the item remains unworn, unused, and in its original packaging, subject to all terms outlined in our standard Return & Refund Policy.

1.5. Modification of Pricing 

Keshtay L.C. reserves the right to adjust the pricing of our subscription products at our sole discretion. Unlike a permanent price lock, if the price of your active subscription increases, we will provide you with a minimum of 30 days' advance written notice via email. This allows you the opportunity to cancel your subscription before the new pricing takes effect. Continued use of the subscription after the price change constitutes your agreement to the new rate.

2. Pre-Orders

2.1. Billing and Authorization

When you purchase a pre-order, you are securing an item that is currently out-of-stock or in active production. Depending on the product, we may collect a partial deposit or the full amount at checkout. If a partial deposit is collected, your payment method will be vaulted, and you authorize us to charge the remaining balance automatically once the item is ready for dispatch.

2.2. Manufacturing & Logistics Delays

Because pre-orders rely on manufacturing timelines and global shipping networks, all estimated fulfillment and delivery dates are strictly estimates and subject to change. Keshtay L.C. is not liable for manufacturing delays, and delays do not constitute grounds for waiving standard cancellation policies.

2.3. Pre-Order Cancellations

You may cancel a pre-order (and receive a refund for any deposit paid) only if the order has not yet entered the fulfillment or processing phase. Once the order has been processed for shipment, it cannot be canceled, and you must wait to receive the item to initiate a standard 14-day return.

3. Try Before You Buy

3.1. Pre-Authorization Holds

When you select a "Try Before You Buy" item, we do not immediately charge your card. Instead, we place a temporary authorization hold on your payment method for the full retail value of the product. 
Please note: This hold may temporarily reduce your available credit limit or available debit funds. Keshtay L.C. is not responsible for any overdraft fees incurred as a result of this hold.

3.2. Trial Period and Automatic Billing

You will have a specified trial window (clearly communicated at checkout) to decide if you wish to keep the item. The trial period begins the day the carrier marks the package as "Delivered." If you do not initiate a return within this specified timeframe, your payment method will be automatically and non-refundably charged for the full amount at the end of the trial period.

3.3. Condition of Returned Goods

If you choose to return the item within the trial window, it must be returned in the exact pristine, unused condition in which it was received, including all original packaging and tags. If the item is returned damaged, visibly used, or missing components, you will be charged the full retail price of the product, regardless of the return.